Frequently Asked About Terms & Conditions
If your name, address or KTP number doesn't match your payment method records, your first withdrawal will be blocked pending verification. You'll need to correct your account details and provide supporting documents (copy of ID, recent utility bill or bank statement) via the support panel. This usually clears within 24 hours, but repeated mismatches may trigger account suspension.
No. Your account is personal and non-transferable. We monitor for multiple accounts from the same household or IP address, and shared accounts are grounds for permanent closure with fund forfeiture. Each person must open their own account with their own verified identity and payment method.
We accept DANA, OVO, GoPay and QRIS as your primary deposit and withdrawal channels. All transactions flow through licensed Indonesian payment processors that encrypt your data end-to-end. We do not see your wallet credentials — the payment gateway handles that exchange directly and confirms the transfer to us.
Withdrawals to DANA, OVO, GoPay and QRIS usually land within 5–15 minutes after verification. Bank transfers may take 1–2 hours depending on your bank. Verification typically takes under 10 minutes unless your account shows irregularities or your payment method is flagged by the processor.
We can suspend or close an account immediately if we detect fraud, attempted money laundering, use of bots or scripts, or repeated breaches of these terms. We will email you the reason and any forfeited balance within 48 hours. For good-standing accounts, you can close yourself anytime via Account Settings without penalty.
We retain your transaction history, payment records and personal details for five years to comply with Indonesian financial regulations. Sensitive credentials (passwords, payment IDs) are deleted immediately. You can request a data export before closure, or ask for non-essential details to be anonymised once disputes are fully settled.
Log a dispute ticket in your Account Settings with the transaction ID and a description of the issue. Our support team reviews your payment processor's confirmation within 24 hours. If the funds are stuck with the processor (DANA, OVO, GoPay or QRIS), we liaise with them directly. You'll get a resolution status update within 48–72 hours.
